Refund Policy

1. The 14-day money-back guarantee

In short: Any subscription, first 14 days: full refund, no questions, one click — one per account.

Every subscription comes with a 14-day, no-questions-asked, full refund — one per account. One click and the money goes back to your original payment method, handled by Paddle.

This applies to every subscription — Pro and Business, monthly and annual, standard and regional pricing. The 14 days count from the day you were charged. It's one no-questions refund per account, and a refund returns your account to the free plan.

2. After 14 days

In short: Annual plans are not partially refunded after the first 14 days — we say so here, in normal-size text.

After 14 days, annual plans are not refunded pro-rata. We’re telling you here, in normal-size text, so you never find it out the hard way.

Monthly plans simply run to the end of the month you paid for — cancel and no further charge happens. And because we email you 7 days before every renewal, monthly or annual, “I forgot to cancel” can’t quietly cost you a year’s fee here.

3. How to get a refund

In short: One button in your account, and Paddle executes it — it can't get lost in support.

Email support@usefairsign.com from your account address within your first 14 days. The refund is executed by Paddle, our merchant of record, back to your original payment method. Paddle’s processing typically completes within 5–10 business days depending on your bank.

4. Cancelling is not the same as refunding — and costs nothing

In short: Cancel anytime, $0 fee, keep access until the end of what you paid for.

One button in your account settings cancels it — effective immediately, cancellation fee $0. You keep full access until the end of the period you’ve already paid for.

No exit interviews, no “retention specialist”, no early-termination fee of any kind — cancelling only stops future charges. If you are also inside your first 14 days, ask for the refund too (section 1).

5. Credit packs

In short: One-time purchases that never expire and never auto-renew.

The $7 credit pack (10 signature requests) is a one-time purchase: nothing renews, nothing auto-charges, and unused credits never expire. a credit pack is refundable in full while all of its requests are unused; once you have sent a request from it, the pack is not refundable

6. Your statutory rights

In short: This policy adds to your legal rights — it never subtracts from them.

Nothing here limits any mandatory refund or withdrawal right you have as a consumer under the law of the country you live in (for example EU consumer-protection rules). Where the law gives you more than this policy does, the law wins.

7. Where this policy lives

In short: Same words on the pricing page, the terms, and here.

This policy is part of our Terms of Service, and the pricing page states it in exactly the same words — if you ever spot a difference between the two, tell us at support@usefairsign.com and the more generous reading applies.